FAQ+Policies

FAQ + Policies

- Please Read Through If You Have Questions or Concerns -

*RETURN POLICY : Due to COVID restrictions, all sales are final at this time.

** Purple KATZ Quilting reserves the right to increase charges if shipping and fabric costs increase.

______________________________________________________________

SHIPPING POLICY

All orders will go out within 3-4 business days with Canada Post. We have a Flat Rate shipping charge of $12.50 which is expedited shipping with a tracking number is provided. 

If you order over $125.00 we offer free shipping. 

If you place multiple orders, we now offer a "Add it to my Box" promo where we will hold multiple orders for you until they reach the Free Shipping quota!

 

- If I want my parcel mailed out with a different carrier can that be done?

We work primarily with Canada Post. If for whatever reason you need your parcel shipped out with a different carrier, we will request that shipping costs be split and paid for between the Customer and our shop. Each carrier offers different rates and Canada Post is our preferred source for getting our products to you.

**Free shipping rates listed on our website will only be applicable to parcels being delivered with Canada Post as the carrier. Any other requests for a different carrier will be subject to shipping costs being at the customers expense.

- My order says it was delivered but I haven't received it. What now?

Contact Canada Post as soon as possible with your tracking information. Once we have dropped off the parcel to the Post Office, we lose any ownership over the parcel and it becomes the Customer's responsibility to get in contact with Canada Post regarding their parcel. 

_____________________________________________________________

RETURN / EXCHANGE POLICY

All sales are final unless you received an incorrect item. We do not assume responsibility for items once they have been shipped. Once Canada Post has received the parcel, we lose any ownership over the parcel and it becomes the Customer's responsibility to get in contact with Canada Post regarding their parcel. We take no responsibility over lost or damaged items.

There is a 20% restocking fee if the fabric ordered is incorrect for your purposes. If we sent the incorrect fabric as according to your order form, we will correct it for you.

Fabrics that have been altered in any way (ex. washed, cut etc.) are not eligible for a refund or exchange.

______________________________________________________________

CANCELLATION POLICY

We do not offer cancellations on orders. This particularly applies to PreOrder items as we order the fabric quantity based on the pre-sales placed. If you decide to cancel your order before it has been shipped, you will be charged a 20% restocking free.

Gift cards are non-refundable.

Refunds will be processed within 5-7 business days of the item in question being returned to our shop. All refunds will be through your original form of payment. 

PreOrders - ALL preorders are non-refundable and non-cancellable.

______________________________________________________________

PREORDER POLICY

We offer PreOrders on upcoming fabric collections. You can view all PreOrders available at a given time under the SHOP>PREORDER tab on the Navigation Menu. Placing an order with a PREORDER item means you are reserving fabric by paying up-front before Purple KATZ Quilting receives the fabric in store. We will ship all PreOrders immediately upon arrival at the shop. The estimated date of arrival is noted on the Title of the Fabric Collection. Some collections will go past the stated Estimated date of arrival or will ship incomplete, in these cases we will let you know how we plan to proceed. 

All PreOrder sales are Final. PreOrder sales cannot be canceled, altered, traded or combined with other orders. 

Please do not order IN STOCK items with PreOrder items, if needed, place multiple orders if other items are needed sooner than the PreOrder ship date.