FAQ

FAQ - Please Read Through If You Have Questions or Concerns

What shipping carrier do you use?

We ship all our parcels through Canada Post. All of our shipping rates and promos will be through their service. 

If I want my parcel mailed out with a different carrier can that be done?

We work primarily with Canada Post. If for whatever reason you need your parcel shipped out with a different carrier, we will request that shipping costs be split and paid for between the Customer and our shop. Each carrier offers different rates and Canada Post is our preferred source for getting our products to you.

**Free shipping rates listed on our website will only be applicable to parcels being delivered with Canada Post as the carrier. Any other requests for a different carrier will be subject to shipping costs being at the customers expense.

My order says it was delivered but I haven't received it. What now?

Contact Canada Post as soon as possible with your tracking information. Once we have dropped off the parcel to the Post Office, we lose any ownership over the parcel and it becomes the Customer's responsibility to get in contact with Canada Post regarding their parcel. 

If I purchase something, can I return it?

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

 

If I meet the above requirements for a return what should I do?

Returns/Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

To return your product, you should mail your product to: 

Purple KATZ Quilting
Box 1284, 
Rimbey AB T0C 2J0, Canada

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable, refunds will only be applied to the product purchased.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I return an item I bought on sale?

Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are final sale.

If I receive a product that isn't working, can I exchange it for a new one?

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at purplekatzquilting@gmail.com and send your item to our mail address:

Purple KATZ Quilting
Box 1284,
Rimbey AB T0C 2J0, Canada